Warranty Coverage

• All DUDUAUTO Android Radios come with a 24-month warranty.
• The warranty covers manufacturing defects only.

Refunds & Replacements

• Refunds or replacements are only processed if there is a confirmed fault with the unit.
• You must notify us of any issue within 7 days of receiving your package.
• Before a refund or replacement is approved, we must be allowed to troubleshoot the issue remotely.
• The full package, including all original accessories, must be returned unless we confirm otherwise.
• Refunds/replacements will only be processed once the returned unit is inspected and verified to be complete and in acceptable condition.

No Change of Mind Returns

• DUDUAUTO ZA (PTY) LTD does not accept returns or refunds for change of mind, buyer’s remorse, or incorrect product selection.
• Please ensure that the product you order is compatible with your vehicle before completing your purchase.
• If you are unsure, contact us for guidance before placing your order.

Return Shipping Responsibility

• Customers are responsible for the cost of returning products to us.
• If the product is found to be faulty under warranty, DUDUAUTO ZA (PTY) LTD will cover the cost of sending the repaired or replacement item back to you.
• If the returned product is not faulty, the customer is responsible for both return and re-delivery costs.
• Repairs or replacements for items outside the warranty period will be at the customer’s expense.

Processing Timeline

• Returns are processed within 7–14 business days of receiving the product.

Resellers

• This policy applies only to purchases made directly from DUDUAUTO ZA (PTY) LTD.
• Warranty and return terms offered by resellers or third-party sellers are not covered by us.

Warranty Exclusions

The warranty does not apply to damage or failure resulting from:

• Neglect, misuse, accident, abuse, or force majeure (fire, flood, etc.)
• Improper installation or use not in line with the product’s intended purpose
• Physical damage (cracks, broken connectors, water damage, etc.)
• Unauthorized modification, repair, or software/firmware upgrade
• Operational errors caused by user settings
• Missing, damaged, or tampered serial number/warranty labels
• Improper or inadequate packaging when returning a product